Frequently Asked Questions
Everything you need to know about shopping with Free Country.
How can I track the status of my order?
Once your order ships, you will receive an email with a tracking number and a link to the carrier's website. You can also track your order through the 'Order History' section of your account.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Simply visit our Returns Portal to start your request and print a prepaid shipping label.
Do you offer international shipping?
Currently, we ship to all 50 U.S. states and select territories. We are working on expanding our shipping capabilities to international destinations in the near future.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and interest-free installment plans through Affirm.
How do I determine the right size for me?
Each product page features a detailed 'Size Guide' link. We recommend measuring yourself and comparing those figures to our chart to ensure the perfect fit for your outdoor adventures.
Is my personal information secure?
Yes, we use industry-standard SSL encryption to protect your data. We do not store full credit card details on our servers and never share your personal information with third parties without your consent.